We're here to help

Get help the right way

For billing, account access, and license issues, message us directly from your account. For product questions, bug reports, and feature ideas, post in the forum — answers stay visible and help others too.

Forum first

Using SpaceAtlas, found a bug, or have a feature idea? Start in the forum.

The forum is the best place for product questions, bug reports, and feature suggestions — answers are visible to everyone and help the whole community.

Open Forum Community-visible support
  • What you were trying to do
  • What happened instead
  • Your app version and macOS version
  • Screenshots or logs, if you have them
  • Any workaround you already tried

Billing and account

Questions about billing, renewals, account access, or your license?

Log in to message us directly, or email us and we'll get back to you. Include the email address you used when purchasing so we can find your account right away.

support@mail.spaceatlaslabs.com or log in to message us
  • Your purchase email address
  • Your Device ID (found on your Account page)
  • App logs from Settings → Log (if relevant)
  • A brief description of the issue

Compatible setup

System Requirements

Chip: Apple Silicon (M1, M2, M3, M4, or newer)

Operating system: macOS 15.0 or newer